Our Make-Up Policy:
- Make-Up Lesson Limit: Each ABA student is eligible for a maximum of two (2) make-up lessons per current term. This limit is in place to ensure fair opportunities for all students to reschedule missed lessons.
- Advanced Notification Requirement: For scheduled events such as school functions, band performances, parades, or UN camps, please ensure to notify the ABA Make-Up Team at least 24 hours in advance to request a make-up lesson. In case of illness, we understand emergencies happen. If you are unwell and unable to attend your lesson, please notify us at least 2 hours before the scheduled time. Please submit a formal request via email to makeups@aba08.com.au.
- Term Limitation: Make-up lessons can only be scheduled within the current term and will be forfeited if there is a cancellation or at the start of a new term. We regret to inform you that we are unable to provide a make-up lesson for a make-up lesson that has already been scheduled. This limitation is necessary to ensure efficient scheduling and fairness to all students.
- Accommodation Efforts: Our make-up admin team will make reasonable efforts to accommodate your make-up lesson requests during the term. However, please understand that we cannot guarantee specific times to suit your needs as it will depend on the availability of slots. We appreciate your patience and understanding in this regard.
- Non-Transferable: Please note that make-up lessons cannot be transferred to other students or claimed if a student cancels their program and no longer has an active booking.
Our Refund Policy:
We do not offer refunds or credits for change of mind, missed classes due to sickness, holidays, exams, religious reasons, or any other reason after payment. In the event of class reschedules or relocations, no refunds will be provided; instead, we will offer make-up lessons or account credit.